What we collect
We may collect the following information:
- contact information including email address, postal address and telephone number
- order history
- demographic information such as postcode
- other information relevant to customer surveys and/or offers
We do not collect credit card details. All payments occur offline via PayPal or Opayo (Sage Pay).
What we do with the information we gather
We use this information to understand your needs and provide you with a better service, but particularly for:
- internal record keeping
- responding to any queries or requests you may have about your orders
- improving our products and services
- occasional promotional emails about new products, special offers or other information we think you may find interesting
- occasional email contact for market research purposes
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time.
We use traffic log cookies to gather and analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide to such sites whilst visiting them. You should exercise caution and look at the privacy statement of the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you or believe it is incorrect or incomplete, please contact us and we will amend it accordingly.
Cinnamon Hill Ltd, Church Farm, Salisbury, Wilts SP3 5ND, UK [Company reg. no: 4960138]