Delivery
All items are dispatched on the day of your order if possible.
Postage and packing costs are set out in your shopping cart once you have specified your order, destination and delivery method.
We deliver to the UK, Europe, USA, Canada, Australia, New Zealand, Japan, Singapore & Hong Kong.
Unfortunately, we cannot deliver to PO Box addresses.
Customers can choose from the following delivery methods (estimated delivery times in brackets):
UK |
Royal Mail 1st Class (1-3 working days) |
|---|---|
EU |
International economy max 250g (3-5 working days) |
USA |
International economy via USPS max 250g (7-10 working days) |
Rest of the World |
International economy max 250g (5-10 working days) |
Our postage and packing costs are as charged to us and do not include any mark-up.
Order tracking
For orders by International tracked, your shipping confirmation email will have a link enabling you to track each stage of delivery. For orders by International economy, if your order hasn’t arrived within 10 working days of the estimated delivery time, please contact us.
If any items arrive damaged, please notify us immediately.
Customs duties & other taxes
Our products are free of any customs duties in the USA and the UK. We cannot vouch for the rest of the world.
VAT charges apply to any products for delivery to the UK, with the exception of our cinnamon sticks which are exempt. We do not charge VAT on orders to EU destinations, but VAT may be charged at your local rate on delivery.
